Faq

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General Questions

Despaña Queens

Sunday-Thursday: Closed

Friday: 12PM-5PM

Saturday: 11AM-4PM


Despaña Fine Foods & Tapas Café (SoHo)

Sunday-Monday: Closed

Tuesday-Saturday 11AM-5PM


Despaña Vinos y Mas

Sunday, Monday - CLOSED

Tuesday-Wednesday: 12:00-8:00

Thursday-Saturday: 12:00-9:00

Contact us with general questions.

Yes

Yes. Please visit our "NYC" portal here, or toggle between National and NYC sites at the top right of our menu.

Yes, please reach out to info@despanabrandfoods with your question, and include your full name and order #. You can also contact us here.

Shipping & Orders

Yes, we ship our food products within the contiguous United States via UPS services for purchases made in our online shop. For further information read “Shipping”.

Yes. Please contact us.

No

We will typically process your order for shipment within 1 business day if it placed between Monday-Wednesday. Orders placed on Friday, Saturday or Sunday will be processed at the start of the following week.

We do not ship perishable items at the end of a business week to avoid items being held in transit during the weekend. If you order perishables, they will be shipped at the beginning of the week.

Your order is shipping from Queens, NY. Typical ground shipments up and down the East Coast are 1-2 days. Out West, closer to 4-5 days. Select expedited shipping options if you would like your order sooner!

Account Questions

On login select password reset.

Visit account details and click 'order history'.

Please Contact Us