Perishable foods are any items that fall into this collection of Summer Perishables. They are items that require refrigeration upon arrival, and in the the summer months are dangerous to be shipped any more than two days in transit.

Despaña Fine Foods & Tapas Café (SoHo)

Monday: Closed

Tuesday-Sunday 11AM-6PM

Despaña Vinos y Mas

Monday - CLOSED

Tuesday-Thursday: 12:00-7:00

Friday-Saturday: 12:00-8:00

Sunday: 12:00 - 6:00

Despaña Queens Corner (Woodside Warehouse)

Thursday: 10AM-4PM

Friday: 10AM - 4PM

Saturday - Wednesday: CLOSED

Due to the delicate nature of potato chips, we are unable to offer refunds for broken chips or cosmetic damage to the tins. However, we are happy to process claims if tins have opened during transit and the chips are no longer contained. Please submit photo evidence of this within 48 hours of your order arriving.

Yes

Yes. Please visit our "NYC" portal here, or toggle between National and NYC sites at the top right of our menu.

Yes, please reach out to info@despanabrandfoods.com with your question, and include your full name and order #. You can also contact us here.

Please contact info@despanabrandfoods.com within 5 days from the date you received the order.

Please attach relevant photos of the damaged product. If photo evidence is lacking or we hear from you more than 5 days following the order's delivery, we will not be able to accommodate the request.

Yes, we ship our food products within the contiguous United States via UPS services for purchases made in our online shop. For further information read “Shipping”.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. Perishable goods are excluded from returns.

If you are unsatisfied with your purchase and the product remains unopened (excluding perishables), you may request a return. Please note that customers are responsible for return shipping costs. Once we receive and inspect the returned product, we will issue a refund to your original payment method. Refunds take 2-3 business days to process. 

Our Error
If Despaña made an error with your order or shipped the incorrect product, we will cover the return shipping costs and send the correct product at no additional charge.

How to Start a Return
To initiate a return, contact us at info@despanabrandfoods.com. If your return is accepted, we’ll provide you with return instructions, including where to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods and custom products (such as special orders or personalized items). We also do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

We will typically process your order for shipment within 1-2 business days if it placed between Monday-Wednesday. Orders placed on Thursday afternoon, Friday, Saturday or Sunday will be processed at the start of the following week.

No

We do not ship perishable items at the end of a business week to avoid items being held in transit during the weekend. If you order perishables, they will be shipped at the beginning of the week.

Please reach out to info@despanabrandfoods.com within 5 days from the date you received the order.

Send us a note with your order confirmation # and a short explanation of what item is missing or a picture of the incorrect item sent. We will review and accommodate a re-shipment of the products in question. We’ll pay for the shipping cost.

For any other returns, the returned product must be unused and in its original packaging. Please contact us at info@despanabrandfoods.com. Shipping cost will be at your own expense.

Your order is shipping from Queens, NY. Typical ground shipments up and down the East Coast are 1-2 days. Out West, closer to 4-5 days. Select expedited shipping options if you would like your order sooner!

Your account can be used to track your order history and access past invoices.

Enter the email you used for your most recent order. On login select password reset.

Login to your account with your email address and password. Your order history will appear.

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