HAVE A QUESTION?
WE HAVE YOUR ANSWERS. FIND THEM BELOW
General Questions
Through the month of June, we are offering Free Shipping on non-perishable tinned fish specialties on orders of $50.00 or more.
All orders exclusively of tinned fish that reach that minimum will receive free ground shipping.
If you decide to add another item to your order that is not tinned fish (i.e. bomba rice, olive oil or saffron) that has already reached that $50.00 minimum, the shipping price of those products will apply. However, the shipping price of your tinned fish will be automatically deducted.
Despaña Queens
Sunday-Thursday: Closed
Friday: 12PM-5PM
Saturday: 11AM-4PM
Despaña Fine Foods & Tapas Café (SoHo)
Sunday-Monday: Closed
Tuesday-Saturday 11AM-5PM
Despaña Vinos y Mas
Sunday, Monday - CLOSED
Tuesday-Wednesday: 12:00-8:00
Thursday-Saturday: 12:00-9:00
Contact us with general questions.
Yes
Yes. Please visit our "NYC" portal here, or toggle between National and NYC sites at the top right of our menu.
Yes, please reach out to info@despanabrandfoods with your question, and include your full name and order #. You can also contact us here.
Shipping & Orders
Yes, we ship our food products within the contiguous United States via UPS services for purchases made in our online shop. For further information read “Shipping”.
Yes. Please contact us. However, you must make a claim within 5 business days of receiving your order.
No
We will typically process your order for shipment within 1 business day if it placed between Monday-Wednesday. Orders placed on Friday, Saturday or Sunday will be processed at the start of the following week.
We do not ship perishable items at the end of a business week to avoid items being held in transit during the weekend. If you order perishables, they will be shipped at the beginning of the week.
Your order is shipping from Queens, NY. Typical ground shipments up and down the East Coast are 1-2 days. Out West, closer to 4-5 days. Select expedited shipping options if you would like your order sooner!
Account Questions
On login select password reset.
Visit account details and click 'order history'.
Please Contact Us