Free Shipping & Order Policy

Free Shipping Qualifications

Non-perishable orders of $175 or more ship for free via UPS GROUND.

What Qualifies as a Non-Perishable Item

This includes any product in these collections:

  • Seafood (except anchovies, boquerones and mojama)
  • Vegetables
  • Olive Oil & Vinegar
  • Olives & Pickled Goods
  • Rice, Pasta & Paella
  • Chips & Snacks
  • Sauces & Soups
  • Spices
  • Candies, Sweets & Preserves

Free shipping is applied automatically at checkout.

Perishable items - Meat, Cheese, Anchovies + Mojama Tuna

To protect the quality of our charcuterie, jamón, and fresh cheeses, perishable orders require expedited shipping when delivered outside the Northeast.

Standard or ground shipping is not available for these products nationally to these states:

AL, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, OR, RI, SC, SD, TN, TX, UT, WA, WI, WV, WY

Mixed Orders (Perishables & Non-Perishables)

If your cart contains both perishable and non-perishable items, perishable shipping rates will apply to the full order. In order to access UPS Ground rates, you'll need to remove the perishable item.

North East Corridor

Ground shipping rates are available for perishable orders and will appear as an option at checkout for all of these states:

NY, NJ, CT, PA, MA, MD, ME, NH, VT, VA, DE, IL, RI, DC


Returns & Damaged Orders

We stand behind everything we sell. If something arrives damaged or incorrect, please contact us within 48 hours of delivery at info@despanabrandfoods.com with your full name, order number, and a photo of the item.

We have a 7-day return window for non-perishable items that are unopened and in original packaging. Perishable goods are not eligible for return.


Still Have Questions? Reach us at info@despanabrandfoods.com or chat with us directly on the site. Our team is based in New York and happy to help.